Gong
Inventory Gong users and whether each one is recorded, the permission profiles that decide who can download, export, share or delete call recordings, and the audit trail of sign-ins, admin activity, impersonation and calls shared outside the company.
Questions you can answer 15
Each one is a saved query that ships with ConfigView, reading your Gong data on your own server. Ask it in plain English, SQL, Slack or the API.
- Which Gong call recordings were opened by people outside the company?
- Who shared Gong calls externally in the last 30 days?
- Were any Gong recordings played by someone outside the company this month?
- Has Gong support impersonated any of our users?
- Who acted as another user in Gong recently?
- Show Gong impersonation activity in the last 90 days
- Which Gong seats have not been used in 30 days?
- Who has an active Gong license but never logs in?
- Are we paying for Gong seats nobody uses?
- Who can download Gong call recordings?
- Which Gong users can export call or deal data?
- Which Gong permission profiles allow downloading or exporting calls?
- Which Gong users are not being recorded?
- Who blocks Gong from recording their meetings?
- Are any paid Gong seats not recording calls?
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What ConfigView collects from Gong 5
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Audit Logs
Gong's five audit logs, kept as a growing history: sign-ins (Gong keeps these 14 days only, so this must run daily), user and admin activity, who played which call, and every time a call shared outside the company was opened or played. Includes Gong staff acting inside the account.
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Permission Profile Users
Which permission profile each Gong user has, in each workspace.
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Permission Profiles
Each workspace's permission profiles: how much of the company's calls, deals, emails and coaching each one can see, and whether it can download call recordings, share calls with customers, export data or delete calls.
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Users
Every Gong user: name, email and aliases, title, manager, whether the seat is active, and whether their web meetings, phone calls and emails are recorded or imported.
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Workspaces
The company's Gong workspaces (usually one per team or region).